Refund Policy
Refund Policy
1. Overview
At KneuraUSA, we want you to love your purchase!
If for any reason you’re not fully satisfied, we offer a 30-day money-back guarantee from the date your order is delivered.
Please read the following conditions carefully before requesting a return or refund.
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2. Eligibility for Returns
To be eligible for a return, your item must:
Be in the same condition that you received it — unused, undamaged, and in its original packaging.
Include all accessories, manuals, and packaging components.
Be returned within 30 days of delivery.
If more than 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
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3. How to Request a Return
To start a return, please contact our support team at kneurausa@gmail.com with:
Your full name
Order number
Reason for return (optional, but helps us improve)
Once your return is approved, you’ll receive the return shipping address and instructions.
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4. Return Shipping
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure safe delivery of your return.
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5. Refund Processing
Once your return is received and inspected, we’ll notify you by email that your refund has been approved or rejected.
If approved, your refund will be automatically issued to your original payment method within 5–10 business days.
If you haven’t received your refund after 10 business days, please contact us at kneurausa@gmail.com.
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6. Damaged or Defective Items
If your item arrives damaged or faulty, contact us immediately at kneurausa@gmail.com with clear photos of the product and packaging.
We’ll send a replacement or full refund at no additional cost.
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7. Exchanges
We currently do not offer direct product exchanges.
If you wish to replace an item, please return it for a refund and place a new order.
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8. Late or Missing Refunds
If you haven’t received a refund yet:
1️⃣ Check your bank account again.
2️⃣ Contact your credit card company (it may take some time before your refund is officially posted).
3️⃣ Then contact your bank.
If you’ve done all this and still haven’t received your refund, please email us at kneurausa@gmail.com.
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9. Contact Information
For questions about returns, exchanges, or refunds, reach out anytime at:
📧 kneurausa@gmail.com
🌐 kneurausa.com
